In-Warranty Services

APC products are backed by comprehensive warranties and policies to afford basic peace of mind right out of the box. Most APC products ship in the United States and Canada with a standard two-year comprehensive warranty. Depending on your location or product you may instead have a one- or three-year warranty. For more information, please consult your accompanying product documentation.

The APC Equipment Protection Policy pledges up to $25,000.00 USD to repair or replace your APC-protected electronics should they ever become damaged by a power surge (United States and Canada only - click here for details).

Extended warranties and service programs are also available click here for details.

Standard In-Warranty Services

Customers having difficulty with APC products should attempt to solve those problems through APC’s Technical Support Problem Escalation Process.

1. Look for a solution in APC’s Technical Support Knowledge Base
2. Contact an APC Technical Support Engineer on-line
3. Contact an APC Technical Support Engineer via phone

In-warranty service programs cover problems as defined in the user's manual of installation and operation. For in-warranty service, customers have several options. Please refer to the owner's manual of your product for individual length of warranty.

Who Should Use Standard In-Warranty Service

Customers who require service during the defined factory warranty period of operation should use in-warranty service.

How Does Standard In-Warranty Service Work

Defective products may be returned to APC by the customer for replacement or repair during the standard warranty period. Defective products will be replaced or repaired and returned to the customer. Customers who must have original units back rather than replacement units due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC. It will be APC's standard practice to issue factory reconditioned replacement units in exchange for original units. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original warranty period, whichever is longer. Repaired units carry the balance of their original warranty period.

Benefits of Standard In-Warranty Service

For problems found within the first 30 days of operation, APC will replace defective units with new units and pay all associated shipping charges. For defects found after 30 days, standard service offers quick turnaround time by sending a replacement unit or, if requested, repairing the customer's original UPS system. For companies with assigned asset tags and set depreciation schedules, getting the original back rather than a replacement may be important.

Cross-Ship Option

Who Should Use the Cross-Ship Option

Customers who want faster service on their UPS system and who do not need their original UPS back from repair should elect the cross-ship option.

How Does the Cross-Ship Option Work

Under this in-warranty service option, APC will ship a factory reconditioned replacement unit to the customer prior to receiving their original unit. APC requires assurance of the original's return in the form of a credit card number or purchase order. Purchase orders are only acceptable from customers with established APC credit terms.

The factory reconditioned unit is a permanent replacement. The customer's original unit is not returned. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original unit's warranty period, which ever is longer.

Benefits of the Cross-Ship Option

The cross-ship option allows APC to send out a replacement UPS before receiving the defective UPS back from the customer. Customers then receive a solution to their problem faster than through standard warranty service.

Next Day Cross-Ship Option

This option is similar to the standard cross-ship option; however, reconditioned units are sent to customers via overnight shipment. Customers who call by 12:00 p.m. EST will receive their replacement unit the next business day. Customers calling after 12:00 p.m. EST will receive their units in two business days. There is an additional charge for this option, which varies by model.

Notes on Cross-Ship Options and Reconditioned Units

The serial number of the reconditioned replacement unit will not be the same as the serial number of the original unit. The warranty on reconditioned units delivered for in-warranty service is 90 days or the remainder of the original warranty period, whichever is longer.